Refund, Returns and Cancellation
Overview
This document outlines the general clauses of the Refund, Return, and Cancellation Policies of ErgoMove.
Section 1: Refund Policy
1.1 – Merchandise Order Refund
If your order arrives damaged or isn’t up to standard, we will replace or refund the affected items. Please get in touch with your account manager within 5 business days of receiving your order. Claims made after this time will not be considered. To help us assist you quickly, please include pictures or videos that show the issue. ErgoMove will determine how many items need to be checked.
The claim review process may take up to 5 business days. For product replacements, we will let you know the expected delivery date and ship the items as soon as possible. Refunds will be processed within 2 business days after we finish reviewing your claim.
Section 2: Return Policy
Due to the cross-border nature of your orders, merchandise cannot be returned once they are shipped. However, if your order arrives damaged or in poor condition, we will replace or refund you for the affected items. For more information, see the Refund section.
Section 3: Cancellation Policy
3.1 – Order Cancellation
| Blank Products | Before shipping | We will refund you after deducting the following fees:
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| In transit | Regretfully, we are not able to process a refund at this stage. | |
| Logo Products | Before customization | We will refund you after deducting the following fees:
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| Customization/Quality check | Regretfully, we are not able to process a refund at this stage. | |
| In transit |
Section 4: Contact
For general inquiries, email support@ergomove.net, or if you have an account with us, you may contact your account manager directly.
